Returns


********* RETURNS *********

RETURNS: Contact us for a return within 5 DAYS OF DELIVERED DATE on ETSY only, not by email as messages will be sorted to junk mail by default since your email address is not in our address book, and are overlooked. We accept returns of items in original condition, however, CUSTOM ORDERS are non-refundable & non-returnable due to their personal nature. RETURNS are ONLY honored for pieces where feedback reviews have NOT been left. We are diligent to accurately describe & photograph merchandise so return shipping charges are non-refundable. Please INSURE IT AND RETURN IN THE SAME PACKAGING so you will know it arrived safely. REFUNDS WILL NOT BE ISSUED FOR PACKAGES THAT ARRIVE DAMAGED. Please include SPECIFIC instructions (exchange or refund) with your transaction number and username for prompt service. Money can only be refunded to the buyer in the same method as originally paid, like Paypal, and cannot be refunded to a gift recipient.

RETURNS: (Unpersonalized) items are available for refunds OR feedback reviews, not BOTH. If feedback review comments are left your item is UNAVAILABLE for return. Feedback review comments are designed for items you keep and actually wear to ensure ACCURATE reviews of our jewelry for our potential buyers. Naturally, returned & refunded items are ineligible for reviews.

RETURNS: If you are wanting a return AFTER your 5 day time frame you may be issued store credit which is decided on a case by case basis.

RETURNS can only be honored if item is returned is ORIGINAL NEW UNWORN condition AND IF RETURNED IN THE SAME PACKAGING. Items not sent in same packaging can get damaged in shipping on postal conveyor belts & in sorting machines. HappyGoLicky is unable to accept responsibility for damage caused by insufficient packaging on returned items.

RETURNS or EXCHANGES of rings (with exception of zodiac rings) due to ordering an incorrect size will incur a 15% fee for the silver usage and loss of materials as returned rings may rest in stock and are subject to year end inventory taxes. Necklaces, earrings, and bracelets (unpersonalized or customized) can be exchanged or returned without a fee, but must be returned within 5 days in unworn perfect condition. Postage is non-refundable as we are diligent to accurately describe & photograph items.

However, ZODIAC SIGN rings are a FINAL SALE since there are over 200 size/design combinations. There are no returns, refunds, or exchanges on zodiac sign rings.

Custom "personalized" orders are non-refundable/exchangeable/returnable. They are an immediate final sale. This includes ANY item that bears your personal initials, date, or word, or any item that you have asked to alter. After purchase cancellations or additional alterations cannot be made after a 24 hour grace period as orders are started promptly.